Connecting Dentrix Ascend (Cloud)

Dentrix Ascend Integration Architecture

Dentrix Ascend is a popular cloud-based dental practice management platform. LamaniSync interfaces directly with Dentrix Ascend's web interface via an ambient in-browser bridge, observing the authenticated schedule ledger and dispatching verified appointment bookings.

[Dentrix Ascend Web Tab]
  ├── URL: https://live.dentrixascend.com
  ├── Operatory Calendar Ledger (DOM & JSON State)
  └── Staff Authenticated Cookie Session
         ▲
         │ (Isolated MV3 In-Memory Bridge)
         ▼
[LamaniSync Extension]
  └── Predefined Action: DENTRIX_SCHEDULE_READ / WRITE

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Step 1: Gather Practice Identifiers

Before configuring the bridge, ensure you have:

1. Dentrix Ascend Login URL: Standard cloud endpoint is https://live.dentrixascend.com.
2. Organization Alias (ORG ID): Found in your Dentrix Ascend portal under Settings → Organization → Practice Profile.
3. Practice Location ID: If your dental organization operates multiple physical offices under one account.

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Step 2: Configure Dedicated Sync User (Recommended)

To guarantee that automatic LamaniHub bookings do not conflict with front-desk staff manual scheduling:

1. In Dentrix Ascend, log in as an Administrator.
2. Go to Settings → Users → Add New User.
3. Name the user LamaniSync Service or LamaniHub Bridge.
4. Assign the role Receptionist or Front Desk Specialist.
5. Enable permissions for:
   • Appointments: View, Create, Reschedule, Cancel.
   • Patient Hub: Search Patient, Create Patient Record.
   • Operatory Ledger: Read Operatory Availability.

Staff Shared Mode: If your clinic prefers not to create a dedicated user account, LamaniSync can run seamlessly under any logged-in staff user's session without saving or transmitting their password.

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Step 3: Install & Pair LamaniSync on the Workstation

1. Install LamaniSync from the Chrome Web Store on the front-desk workstation.
2. In the LamaniSync popup, enter your pairing token from LamaniHub (with adapter set to Dentrix Ascend).
3. When prompted, grant origin permission for:

   https://live.dentrixascend.com/*
   

1. Open a tab with Dentrix Ascend and sign in.

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Step 4: Verify Readback Verification & Operatory Mapping

When LamaniHub books an appointment:

1. LamaniSync queries the open Dentrix Ascend tab to check operatory and provider chair availability.
2. The appointment insertion modal is populated using predefined UI actions.
3. The appointment write is submitted.
4. Mandatory Readback Verification: LamaniSync immediately re-queries the calendar DOM and verifies that the new appointment ID exists with identical patient name, timestamp, and provider details.
5. Only after readback confirmation does LamaniHub send the booking confirmation to the patient on WhatsApp.